FAQ
Answers to your most common questions.
Booking
How do I book? ＋
You can book easily through the booking page on our website, or directly via WhatsApp around the clock.
How far in advance should I book? ＋
We recommend booking at least 2 hours ahead for all services, and 24 hours ahead for airport and intercity trips to guarantee availability.
Can I modify or cancel my booking? ＋
Yes. Cancellation is free more than 24 hours before pickup; late cancellations are subject to partial fees per policy.
Payment & Invoices
What payment methods are available? ＋
We offer cash on arrival, credit/debit cards, Mada, bank transfer, and instant payment systems where available.
Are prices inclusive of tax? ＋
All prices are subject to VAT (15%) and are itemized on the final invoice.
Cars & Chauffeurs
What vehicles are available? ＋
We offer luxury sedans, SUVs, and executive vans from leading international brands, all fitted to the highest comfort standards.
Are the drivers professional? ＋
All our drivers are licensed and trained to hospitality and safe-driving standards, speaking Arabic and basic English.
General
Do you operate in all cities? ＋
We cover major cities and airports across the Kingdom; service in other locations can be arranged with prior contact.
How do I contact support? ＋
Our support team is available 24/7 via WhatsApp or the email listed on the contact page.